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STEP 1 of 3

The notion of "a caller is quicker" is outdated for us. To provide you with the quickest and best possible service, we have developed the following self-service module.

After answering 3 questions you are redirected to a form which allows you to consult our system about your order status, payment or shipments.

In 90% of all cases you will receive an answer to your question within seconds.

When the result isn't satisfactory or an intervention from one of our employees is needed(eg a general question, request a return, a warranty request, etc.), you can fill in the form with your question or complaint. That form will automatically end up with the responsible department. They will help you as soon as possible.

Please choose the situation which applies to you the most below.

I ordered but did not yet receive the goods
I ordered and received the goods or a part of the goods
My question is not regarding an order that I previously placed

Company details

Invoice address:

Zwembad BV
Balkenstraat 60
3071 Erps-Kwerps

VAT: BE0877296011

Account number: 733-0309536-39
IBAN: BE13 7330 3095 3639


Harmo Pool BV
Marconilaan-Noord 52
4614HB Bergen op Zoom

VAT: NL8529.74.905.B.01
Chamber of Commerce: 58302530

IBAN: BE56731033389088

Phone number: +32 (0)16360165

Return address for warranty / Right of withdrawal:

Zwembad BV
Industrieweg 9
B-3190 Boortmeerbeek


Empalco Iberica SL
Calle Jaume II, num 7
Planta 5, puerta 16
46015 Valencia

NIF B-98-429822
VAT : ES Ė B98429822
Banco BBVA Nro 0182 6081 2702 0152 2702

IBAN : ES 22 0182 6081 2702 0152 2702


If you know which form you need, then select it here: