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During the trial period of 14 days, the buyer reserves the right of withdrawal which gives him the opportunity to, without any obligation, return the received goods (on his own expense). Based on the warranty legislation, the customer needs to inform the trader unequivocally of the fact that he wants to return the goods within 14 days after the purchase date. By, for example, first mentioning that a product does not function properly and requesting an exchange, the client loses his right of withdrawal. The buyer does not dispose of the right to renounce the purchase in case of tailor-made articles such as bubble covers, winter covers, liners, automatical swimming pool coverings, etc. In case of right of withdrawal, the reimbursement will take place in the exact same way as the payment was executed.

Using the right of withdrawal?
Use the form on this page.